Managing The Digital Home

Project Summary

The aim of this project is to develop the scope of a managed home network proposition through production of a prototype underpinned by technology awareness activities and industrial collaboration.

The project is being undertaken for BT Retail, and aims to take a fairly near-term view of the home network space with a view to driving revenue through new service take up, promoting the Broadband '5 million' and building customer loyalty, while having a minimal helpdesk impact.